Question 1

How do I create an account?

Accepted Answer

Follow these instructions

Question 2

Can I freeze my membership temporarily?

Accepted Answer

Yes, you can freeze your membership twice per year for no more than a total of 4 months annually. 
A membership freeze can be used for medical, travel, or during times when outdoor play is preferred.

Question 3

How do I sign up for Open Play?

Accepted Answer

Sign up for Open Play

Question 4

What is Open Play?

Accepted Answer

Open Play sessions are regularly scheduled events where players register to join without a partner, and rotate playing in a self-governed mix-and-match dynamic format.

Question 5

How do I sign up for a Clinic (ex: Learn to Play, Supervised Play etc)?

Accepted Answer

Members can sign up 21 days in advance
Non-members can sign up 14 days in advance

Go to www.rt12pickle.playbypoint.com 
Sign up or login
Accept the waiver

Question 6

How do I reserve a court (private court rental)?

Accepted Answer

Members can reserve 7 days in advance
Non-members can reserve 3 days in advance

Go to www.rt12pickle.playbypoint.com 
Sign up or login
Accept the waiver

Question 7

What are your business hours?

Accepted Answer

We are open:
Monday: 8:00 AM until 10:00 PM
Tuesday–Friday: 7:00 AM until 10:00 PM
Saturday: 7:00 AM until 8:00 PM 
Sunday 8:00 AM until 8:00 PM 
We reserve the right to close early if no one is playing and the final hour of court time has not been booked.

Question 8

Can I walk in and reserve a court?

Accepted Answer

Yes, if a court is available. 
Registration is required.

Question 9

How many courts do you have?

Accepted Answer

We have 9 indoor courts, each one individually fenced in.

We also have a dedicated "Dinking" court for practicing.

Question 10

Do you serve food and drinks?

Accepted Answer

We have a concession stand serving drinks and light snacks. 
Beverages include sports drinks, water, beer, wine and hard seltzer.

Question 11

Do I need a membership to play at your facility?

Accepted Answer

A membership is not required to play at our facility. 
We welcome both members and non-members to enjoy pickleball.

Question 12

What is the maximum number of players allowed to rent a single court?

Accepted Answer

Six people.

Question 13

Can fees be split up evenly amongst players, or does one person have to pay?

Accepted Answer

Court reservations must be made by one person; we do NOT split fees. 
Most players who reserve the court ask the other players to Venmo or Cash App them.

Question 14

Can I purchase pickleball equipment at your facility?

Accepted Answer

Yes, we have a pro shop where you can purchase pickleball equipment, 
including paddles, balls, apparel, and accessories.  
Paddle rental is also available.

Question 15

What is the shoe policy?

Accepted Answer

We ask—especially in winter—that you bring court shoes with you, to help keep the courts clean, free of salt and dirt.

Question 16

What are the House Rules?

Accepted Answer

Remove outdoor shoes before entering court areaWater only in the court areaObserve proper court etiquetteYou are welcome to bring food to eat in the dining areaNo outside beveragesClean up after yourselfHave fun!Refrain from slamming into court fences:If court fences are damaged due to slamming into them, the responsible player will incur a $100 repair fee. Please be careful and respectful of the facilities to avoid unnecessary costs.

Question 17

Can I host a private event or party at your facility?

Accepted Answer

Absolutely! Our facility will be available for private events and parties. 
Whether it's a corporate event, birthday party, or team building activity, 
we can accommodate your needs.

Please contact us for more information.

Question 18

What happens in inclement weather?

Accepted Answer

Check our website for the club's status. 
We also send out push-notifications via text and email as needed.

Question 19

What is TeamReach?

Accepted Answer

TeamReach is a player connect app that allows players to connect with our player community to coordinate play times, join a clinic, find partners for tournaments and leagues, and stay up to date with important updates from the club. The app is available for download on the Apple App Store and on the Google Play Store. Download the FREE app to your phone or tablet and enter our code RT12Pickle to join our group.Call or stop by the front desk if you need assistance.  We’ll be more than happy to help you download the FREE TeamReach app and join the RT.12 Pickle group anytime!